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Terms & Conditions

Last updated: June 16, 2020

By visiting and/ or purchasing something from us, you take part in our “Service”. You agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or purchasing on Suwapatha. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features, tools or content which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page with an updated date. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

General conditions

We reserve the right to accept or refuse orders at its sole discretion at any time.

You understand that your content may be transferred unencrypted and involve (a) transmissions over various networks, and (b) changes to conform and adapt to technical requirements of connecting networks or devices (not including credit card information). Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the content or Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without obtaining written permission by us. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Products and Services

Certain products or/and services may be available solely online through the website. These products or/and services may have limited quantities and are subject to return or exchange according to our Policies.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee the color of packaging and changes in packing materials will be accurate only in some cases.

We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any individual product, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

Products, Service and Prices

Prices for our products are subject to change without any notice. We reserve the right at any time to modify or discontinue the Service without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Accuracy of Billing

We reserve the right to refuse any order you place on We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates so that we can complete your transactions and contact you as needed.

Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind. In no case shall our officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort, strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any product, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Return and Exchange policy 

We deeply believe you will be thrilled with the products you received from us. That’s because we go out of our way to ensure that they’re just what you need. However, sometimes it may not be what you expected. In that unlikely event of a damaged product please do call us on our hotline immediately or drop us an email to [email protected] as claims for damaged or missing items must be reported within 24 hours of delivering the products.

We will pick up the damaged items and re-deliver the corrective items soon as its been reported or offer you a refund for the faulty or damaged items.

Your money is refunded depends on how you made the original payment. If you paid with a credit/debit card, the money is refunded to your credit/debit card. If you paid as a bank transfer, the money is refunded to your bank account. If you paid using PayPal account, the amount is refunded to your PayPal account. The refund-processing time will depend on the bank’s processing time, but most refunds take 3-5 working days.

For any undamaged product, simply return it with its original packaging along with the original receipt within 7 days of the date you receive the product, and we’ll exchange it for you.

Products we are unable to refund or exchange (except for damaged or faulty items)

We are unable to offer a refund or exchange on following items; perishable goods such as food, and goods made to a customer’s specifications, goods which, by reason of their nature, are liable to deteriorate or expire rapidly, also drinks, sanitary goods and herbals

Policy for Change or cancel an order

If you wish to change or cancel an order, contact our customer service agent on our hotline any time between 8 am and 6 pm, 7 days a week or email us at [email protected] Refunds will not be issued for requests made after 7 days of order placement or if your order is in the processing stage or if your order already been delivered or already been purchased from the vendor, then you will need to follow our returns procedure. Most of the orders usually start to process 48hrs prior to the delivery date.

Contact Information

Your questions about our Terms and conditions should be sent to us at [email protected].